Lucchese Repair and Restoration Department

The Lucchese Repair and Restoration department handles a variety of work on boots, shoes and other Lucchese items. From small fixes and detailed adjustments to complete restoration, our team of skilled artisans can handle just about any request.

If you purchased your Lucchese items at a Lucchese retail store, a retail partner or an online partner, please contact the retailer or online store where you originally purchased your Lucchese items to discuss repairs and to attain a Returns Authorization number. Or feel free to contact Lucchese directly at 1-800-637-6888, EXT 2256 for specific repair information and instructions.

If you purchased Lucchese items on the Lucchese.com online store, please call 1-888-582-1883 Monday - Friday (9-5) Central time or email us at repairs@lucchese.com and we will be happy to assist you.

Please note, Lucchese Bootmaker reserves the right to perform any and all repair services on Lucchese boots based on their condition, age, and structural integrity. Items altered or repaired by a non-Lucchese entity are not eligible for repairs within warranty or at a cost, and effectively void any and all warranty coverage on eligible items.

How does Lucchese handle repairs?

Repairs that are needed as a result of a manufacturing defect are covered by our one-year warranty from the date of purchase will be carried out at no charge to you. We also handle repairs for common wear and tear and other damage that may not be covered by the warranty. This includes soles, heels, and tears in the leather, and charges will vary based on the work required.

Please note, Lucchese Bootmaker reserves the right to perform any and all repair services on Lucchese boots based on their condition, age, and structural integrity. Items altered or repaired by a non-Lucchese entity are not eligible for repairs within warranty or at a cost.

Lucchese Repairs Policies

Lucchese Restoration applies to Lucchese boots only. Lucchese cannot repair boots that have been repaired or resoled by any non-Lucchese entity. Manufacturing defects are covered by our one-year warranty from the date of purchase and will be repaired at no charge. 

Lucchese will repair soles, heels, pull straps and heel caps for Lucchese items no longer under warranty, but charges apply. Repairs fees may vary depending on the overall condition and specific repair(s) needed. Upon inspection, Lucchese will report cost of repairs to the consumer. 

Lucchese may deem some submitted boots as vulnerable or ineligible for repair. If you do decide to go forward with repairs, a signed release form will be required and additional costs may arise. 

If Lucchese has restored your boots on previous occasions, keep in mind that multiple repairs can alter fit. Prices are subject to change depending on the extent of repairs. 

Exact return dates of products sent for repair cannot be guaranteed. 

Lucchese Sole & Heel Restoration

As well as repairing boots, the Lucchese can also do boot restoration that includes heel and sole replacement as well as retouching the leather dye and/or finish. Please contact Lucchese Customer Service at 1-800-637-6888, Ext. 3029 for instructions and pricing. You can also email repairs@lucchese.com for further assistance.

Pricing:

• Full Soles and Heels   $250+ tax
• Replace Boot Heels  $80+ tax
• Replace Heel Caps  $40+ tax
• Replace all 4 Pull Straps  $75-250+ tax

Instructions:

• If you purchased the boots from a retailer, please contact the original retailer where you purchased your boots or contact a Lucchese retail store to speak with a store manager about the process. See our list of Lucchese Retail Stores below or click here. For a directory of authorized Lucchese retailers, click here.
• Please contact the Lucchese retailer or the Lucchese retail store first to obtain an RA number (which is needed to identify your boots and assist in the repair process) before shipping your boots to the El Paso factory for repair.
• If you purchased from Lucchese.com, please email support@lucchese.com for instructions and assistance.

Items in need of repair may also be shipped from any of the Lucchese retail stores. The Lucchese store manager will provide you or the retail partner instructions and answer additional questions regarding the repairs process.

While Lucchese can manage most repair requests, occasionally there may be damage or repair requests that may not be feasible depending on the leather and the overall condition of the boots. To inquire further about your particular boots and if they qualify for repair, call Customer Support at 1-888-LUC-1883 or email support@lucchese.com.

Please see the list of Lucchese retail stores: