Lucchese warrants its products to the original purchaser against manufacturer’s defects in workmanship and materials for up to one year after the purchase date. The warranty does not cover any damage due to excessive wear, abuse, or damage from external objects. If your Lucchese product has a defect and is under warranty, Lucchese will repair or replace it. In the event we are unable to repair or replace the item, Lucchese may issue a refund. Lucchese products under warranty will be replaced or repaired by Lucchese craftsmen from materials of equal or greater quality within 60 days of receipt of the product. Due to Lucchese’s unique components, any work performed on your item other than Lucchese skilled craftsmen will render the warranty null and void.
Lucchese Repairs – Under Warranty
The Lucchese Repairs department repairs boots, shoes and other Lucchese items. Repairs that are needed as a result of a manufacturing defect are covered by our one-year warranty from the date of purchase that will be carried out at no charge to you.
Lucchese Repairs – Past Warranty
Lucchese Repairs department Lucchese also handles repairs for regular wear and tear may not be covered by the warranty. Lucchese repairs soles, heels and tears in the leather. Repairs fees may vary depending on the condition and repair needed on the item.
*Lucchese Bootmaker is not responsible for the cost or reimbursement of any standard or expedited shipping costs, fees, taxes or permits associated with items coming in or out of our facility for services including but not limited to exchanges, repairs for items within or outside of their warranty period, or returns.*
Lucchese Style Numbers to check for repairs:
Lucchese repairs boots that were purchased through a Lucchese retail store, Lucchese.com and Lucchese retail partners with the following style numbers:
Style numbers that start with the following Letters, (C, N, T, L, E, F, P, G, and H).
These style numbers can be found on the inside of your boots. Please check our repairs instructions for additional assistance.