You can register or sign up for a Lucchese account here or by clicking the Sign-In or Register link at the top of each page. Your personalized login consists of your email address and a password. By creating a Lucchese account, you are taking advantage of features and benefits that make shopping and tracking orders faster and easier. You will also have an opportunity to register for an account by creating a password during the checkout process the first time you make a purchase.
By signing up for a Lucchese account, you can check the status of your orders, access tracking numbers, print receipts, and view your order history. You may also opt-in for information and updates about special Lucchese offers, featured products and more via our email news blasts.
Registration is not required for online purchases. You are welcome to make as many purchases as you wish as a guest. As a guest, you will receive order information through emails, but you will not be able to access your order information or view your order history on Lucchese.com. Registering for an account makes shopping and tracking orders faster and easier since you can check the status anytime on our site.
If you are not receiving emails from Lucchese, please check your spam or junk mail folder. If you do not find the emails in this folder, the email address on file may be incorrect. Please verify that we have the correct email address on file in My Account. If the messages are being sent to your spam or junk mail folder, please add firstname.lastname@example.org to your contact list to ensure all messages are delivered to your inbox.
You can reset your password here or by going to the Sign In page, and click on the forgot my password link. Please enter your email address and click submit, after a few minutes, check your inbox for the password reset link. Upon clicking the reset password link in your email, you will be prompted to enter a new password, confirm it and click submit. You will see a special thank you confirming you have successfully reset your password.
When you have placed an order on Lucchese, you will receive an email within a few minutes confirming your order. When your order ships, usually within 24 hours, you will receive a second email to let you know that your order is on its way. This second email will contain a tracking number that links to the carrier so that you may track your shipment. If you registered for an account on Lucchese, you can also see your order status and access the tracking number from the “My Account” page on Lucchese. If you made your purchase as a guest and would like to access your order history and information on Lucchese, please register here and be sure to use the same email address when you create your username that you provided during the checkout process.
You are welcome to check-out as a Guest. Account registration is not required to place an order on Lucchese.com
Because Lucchese products are handmade, occasionally you may discover the item you want is out of stock. BEING OUT OF STOCK MEANS THE PRODUCT IS NOT CURRENTLY IN INVENTORY BUT CAN STILL BE PRODUCED ONCE YOU PLACE YOUR ORDER. BACKORDERED ITEMS TYPICALLY SHIP WITHIN 6-8 WEEKS AFTER THE ORDER IS PLACED. IF YOU HAVE FURTHER QUESTIONS CONTACT Lucchese customer service at 1-888-582-1883 or email us at email@example.com.
Because Lucchese products are handmade and in high demand, occasionally you may discover the item you want may no longer be available. We encourage you to contact customer service if you have any questions or need additional support regarding an item you wish to purchase. The Customer Service team can search for the availability of the item through numerous channels to assist you.
Lucchese is pleased to accept the following major credit cards:
Please double check the credit card number and the expiration date on your card. If your credit card still will not process, please contact customer service.
Sales tax applies when you ship to the following states: Arkansas, California, Colorado, Florida, Georgia, Louisiana, Massachusetts, Missouri, Mississippi, North Carolina, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas and Washington.
You can place a special order using the following methods:
Lucchese will ship items outside the United States. Please contact Customer Service at firstname.lastname@example.org for assistance.
If you encounter any problems with the Lucchese website, please email us at support@Lucchese.com.
Lucchese.com offers a military discount of 15% to active duty military. When placing an order online, please provide your military email address ending in .mil and the 15% discount will be applied automatically in the shopping cart at checkout.
When placing an order with Lucchese.com by telephone, please provide your .mil email address to the customer service representative and the 15% discount will be applied to your order.
Please visit our Terms of Service section governing the use of the Lucchese website.
Lucchese has implemented industry-leading security measures to maintain your privacy and the security of your personal information. Our servers are secure and any supplied information is transmitted via a Secure Socket Layer (SSL) technology and encrypted using industry-standard safeguards.
Lucchese offers three shipping methods to our valued customers. You can select Ground, Second Day or Next Day Shipping in the contiguous United States. Priority Mail and Priority Mail Express are available for Alaska, Hawaii, the US Virgin Islands, Puerto Rico and Guam. Lucchese ships items for delivery Monday through Friday excluding weekends and holidays.
All orders valued at $295 and above have a Signature Requirement, as required by our third-party shipper FedEx, which insures your package against theft, misplacement or damage in transit to your location.
If you would like to have this signature removed, please contact Customer Service (888) 582-1883 (or by emailing email@example.com) immediately after placing your order online. * PLEASE NOTE: by removing this requirement, Lucchese Bootmaker is no longer liable for any misplacement, theft or damage to your package. We advise that the proper arrangements are made to ensure the safe arrival of your purchase.*
Shipping for orders placed on Lucchese.com:
No. Automated orders which have been successfully processed cannot be altered or cancelled once they have shipped out from our facility: Please follow returns process to send your items back to our facility to be processed for a refund or exchange.
Once orders have been placed and processed, please note we are unable to redirect or make a change to the shipping address of your package. As per the protocols of our own third-party shipper, FedEx, we are not able to guarantee that your package will be eligible to be rerouted to a new shipping address nor that it will arrive safely or in a timely manner should this change take place. Should you want to request your package be held at a safe location or explore other options for the retrieval of your shipment, we advise that you contact FedEx as soon as possible to make these proper arrangements.
(Please refer to our shipper's portal for more information on Rerouting of Packages: http://www.fedex.com/us/service-guide/options/pickup-delivery.html?fx-faq=FedEx_Delivery_Signature_Options )
Lucchese is pleased to offer free shipping for domestic orders above $300. There are some items that may ship separately. A $5 flat fee will be applied to leather care items. Regular shipping costs will be applied depending on the shipping method under $300 for all other items.
Please allow (5-7) business days for delivery. For Alaska, Hawaii, APO/FPO/DPO Addresses, the US Virgin Islands, Puerto Rico and Guam, please allow (7-10) business days for delivery by USPS.
Free ground shipping is the default shipping method for domestic orders. If you would like your order shipped second day or next day, select the desired shipping method in step 2 of the checkout process and the appropriate charge will be applied.
Lucchese ships orders to PO addresses. The estimated arrival time to PO boxes in the US can range from (5-7) business days and will be delivered by USPS. Items shipped to PO addresses will ship next business day.
An address tip is to add the C/O with the name of the condominium or apartment complex on the second line below your first name with the name of your apartment or condominium.
Mr. John Smith
C/0, Name of Your Apartment or Condominium Community
Your Address, Street Name and insert your Apt. / Unit #
City, State, Zip
Lucchese can ship some items outside the U.S. There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining and processing the proper CITES and Declarations fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules and regulations, for other taxes or fees that will apply. Additional charges ranging from $290.00 - $493.00 apply for certain exotics. Please contact Customer Service to obtain information regarding international shipping.
Lucchese gladly accepts returns of merchandise purchased from the Lucchese.com website for a refund within 30 days from the date of receipt as long as the returned items remain unworn, undamaged and in their original condition. Please contact customer service for additional information and details at firstname.lastname@example.org.
Please complete and insert the returns slip inside the box before returning the item to Lucchese. For more information, please view our returns policy.
If you purchased Lucchese boots or other items from a Lucchese store or a retail partner, please contact the store or retailer directly for information regarding their individual returns policy.
Lucchese offers a quick and convenient returns service for our customers residing in the contiguous United States. If you reside in Alaska, Hawaii, the US Virgin Islands, Puerto Rico, Guam or your item was shipped by USPS, please contact customer service.
Note: The return label cannot be used for shipments originating outside the contiguous United States.
If you do not use the provided return shipping label and would rather ship your items on your own, please send the items back to Lucchese at the address below using any trackable method. Be sure to insert the packing slip that has your name, address, order number and contact information inside the box before shipping. We recommend that you insure the shipment. Once we receive your package, we will promptly process and issue a refund in accordance with the returns policy.
Please send returns to:
Lucchese Online Returns
20 Zane Grey
El Paso, TX 79906
When we receive your package our returns department promptly inspects the items to ensure they are in their original condition. Packages are received Monday-Friday during regular business hours. The item is then inspected, and if approved, then you will receive an email from Customer Service informing you that your refund has been credited to the card you used to make the purchase. Refunds are generally granted within 7-10 business days upon receipt of the returned item.
Lucchese is very sorry that your gift did not work for you. Please contact Customer Service for personal assistance to return the item. You will need to provide the purchaser’s first, last name, telephone number, email address or the order number. After the item has been received and approved by the returns department a credit will then be issued to the original purchasers credit card account.
Lucchese is happy to accept exchanges. If you would like to exchange your items for one of the same value, please follow the return instructions and notate this on the returns form. Once we receive your return, we will process the exchange and provide you with your new tracking number. If you would like to exchange your items for another item of greater or lesser value, the quickest way to get the item you want is to return your package for a refund and place an order for the new item.
Please ship returns to:
Online Returns Department
20 Zane Grey
El Paso, TX 79906
The Lucchese Repair and Restoration department handles a variety of work on boots, shoes and other Lucchese items. From small fixes and detailed adjustments to complete restoration, our team of skilled artisans can handle just about any request.
If you purchased your Lucchese items at a Lucchese retail store, a retail partner or an online partner, please contact the retailer or online store where you originally purchased your Lucchese items to discuss repairs and to attain a Returns Authorization number. Or feel free to contact Lucchese directly at 1-800-637-6888, EXT 2256 for specific repair information and instructions.
If you purchased Lucchese items on the Lucchese.com online store, please call 1-888-582-1883 Monday - Friday (9-5) Central time or email us at email@example.com and we will be happy to assist you.
Repairs that are needed as a result of a manufacturing defect are covered by our one-year warranty from the date of purchase will be carried out at no charge to you. We also handle repairs for common wear and tear and other damage that may not be covered by the warranty. This includes soles, heels and tears in the leather, and charges will vary based on the work required.
Please read our Fit Guide for information and guidelines to help you achieve the perfect Lucchese fit.
View available Lucchese toe and heel selections in the Lucchese Fit Guide.
California state law restrictions legally prohibit shipping items that contain exotic leathers including elephant and python.
All Lucchese handmade products featured in our online store are manufactured in our factory located in El Paso, TX unless otherwise stated in the description. All other items are handmade in Italy.
Lucchese uses the Goodyear welt construction technique, a time-honored, traditional method for manufacturing high-quality boots and shoes. Lucchese has used Goodyear Construction for the past 130 years in our famous handmade boots and shoes. Goodyear takes its name from Charles Goodyear Jr., who invented the machine for the process in 1869.
Goodyear construction is lauded for the comfort, durability and waterproof properties it yields. Lucchese’s domestic artisans use all leather components throughout a boot or shoe, eliminating any cork fillers or pads. The leather foot-bed will conform to the foot over time, resulting in an individualized fit.
Goodyear welt construction is unique in that there is no stitching on the interior of the boot or shoe; rather, there is one line of stitching through the insole, upper and welt strip, followed by another line of stitching that attaches the welt strip to the outsole.
New Collection items with Goodyear Construction include:
Note: The McKay construction is also by Lucchese artisans on various dress shoes. This construction is implemented when the welt is eliminated and the leather outsole is sewn directly to the leather insole.
Lucchese uses the finest leathers to manufacture our products. To preserve the appearance of your handmade Lucchese products, we recommend that you clean your product at least 8 times a year depending on your own wearing patterns.
Note: When cleaning, conditioning and protecting your snakeskin products, be sure to go with the grain of the scales.
More helpful tips:
Shop the Lucchese suite of boot care products.
To clean the bronze without effecting the leather, please use a bronze cleaning cloth. The bronze cleaning cloth can be purchased at any jewelry store. With the cloth, rub the hardware gently to remove dirt and buff until bronze appears renewed.
Please contact Lucchese Customer Service at firstname.lastname@example.org for information regarding international shipping.
Generally, average delivery time for shipments outside the US ranges from (7-14) days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped customs clearance procedures can occasionally cause unforeseen delays. Please email Customer Service at email@example.com to request information.
For international returns, please email Customer Service for information at firstname.lastname@example.org. All shipping, duties, taxes and other fees must be paid upon shipment. Any fees that may be incurred by Lucchese upon arrival of your return will be deducted from your refund. For information on applicable fees or with help on customs forms, please contact your local postal service.
There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply. Additional charges may be different to what is quoted by email and additional fees may be required depending on the applicable (COD) at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Lucchese and you will not be refunded for any of the shipping charges.
For 130 years, Lucchese artisan bootmakers have fitted customers with handmade custom boots. Please tell us a little about the type of boot you are interested in ordering, along with your size, width, and how best to reach you and one of our product specialists will be in touch.