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Lucchese Customer Testimonials

At Lucchese, we work hard to make quality products and provide quality service. Lucchese takes the reviews and feedback from our customers to heart - constantly striving to meet our clients’ needs. Here a few things our customers have said about us.

I was highly impressed with the follow thru on my inquiry. Really impressive and makes me feel at ease ordering Custom boots. Thanks – Ryan from Plano, Texas

Margy from the wholesale team went above and beyond to help me, and I wasn't a Lucchese customer. I had ordered through a retailer and wasn't getting the information I needed. Next time I order boots I'm going directly through Lucchese. Thank you Margy! – Perla from Houston, Texas

Every single person from the wholesale department that answered the phone, returned a message or sent an email has excellent customer service skills. They were efficient, fast and sounded like they truly loved their job. – Daniel from New Orleans, Louisiana

The response was prompt and completely answered my question. Lucchese clearly holds the standard on quality and service! Other websites usually give you a Captain Obvious, cut-and-paste response to your questions and you can tell they actually did no research whatsoever to give an adequate answer. So my experience with Lucchese was rather refreshing! Thank you! – Marc from Oklahoma City, Oklahoma

Very helpful. Sarah was nothing but friendly and responsive in all my emails about trying to find out more about my boots. I found all the answers through her. – Robert from Seattle, Washington

Lily responded quickly and thoroughly answered my question. The information she provided was extremely helpful. Just one more reason I'll continue to be a LUCCHESE customer. – John from New York, New York

Thank you for offering such courteous and prompt support for wholesale customers. You set the bar high in your commitment to quality, be it in your product or in your after-sales support. – Jake from Shreveport, Louisiana 

My boots look great and feel fine. I just want to thank the wholesale team for their excellent work. It has been a real pleasure! It’s rare to experience such friendly and professional customer service. Keep up the good work. I’m a happy customer! - Nolan from Dallas, Texas

I have received great customer service from several reputable companies but none have surpassed the helpful, kind and professional service I have received from Lucchese. I appreciate it and count it a valuable asset you possess. Ken Dunigan - San Antonio